Instructional Drawing Videos FAQs
Who is Sheldon Borenstein?
Sheldon Borenstein has worked on a variety of projects including television (He-Man, Tarzan, Fat Albert, Tom and Jerry). Feature Animation (Fern Gully, Space Jam, Quest for Camelot, Rover Dangerfeild, Bebe's Kids). Commercials (Various), and Industrial Training Films (Acme Program and currently a staff teacher for California State University San Jose each Friday). He has previously taught at California State University Fullerton and The Art Institute of Pittsburgh. He has also taught in London, Denmark, and Texas, to name a few.
How do I download my videos?
Once we process your order though Google Checkout, we will email you a code that looks something like this:
39ecc108-af0d-102b-a1ef-0030486113b6
You will then enter that code, along with your order number, into our Digital Delivery page. The order number is located in your Google Checkout email. You can then choose a proper location to save your video and your download will begin.
Videos should be downloaded using a Standers Compliant browser such as Firefox or Safari. Downloading in Internet Explorer may not work. Download Firefox here!
If you order more then one video or video package you will receive different codes for each.Please allow up to 24 hours for your order to be processed. We will send you an email with your code as soon as we have finished.
How long do I get to complete my download?
We give you maximum of 4 days to complete your download. If you cannot complete your download before your code expires, Send us an E-Mail or call (818) 706-9444 during business hours, and we can send you a new code.
What do I need to play my videos?
All of our videos are Quicktime compatible. It’s a free and easy download on the Apple website.Download Quicktime here.Our videos our encoded in h264 and the container is Mp4.
What if there is a problem with my order?
If you have any questions or conserns feel free to contact us by phone (818) 706-9444 during business hours. You can also Send us an E-Mail with your questions.